They are alsways very courtesy, quick to answer questions, due the work in a timely matter, professional, good personable skills, reasonable prices and seem to be very honest. It also is really nice that they can loan there car out when needed. We have borrowed it a couple of times for my husband and it made his life easier and don't charge for it. That's great. I do like that they do a report and it has pictures for you to see especially under the car, like the undercarriage and exhaust etc. Great service and family owned is a plus because they care about there business, the customer and there reputation. Keep up the good work!